Privacy Policy

Last Updated: August 27, 2026

Twin Brothers Kits ("Twin Brothers Kits," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, twinbrotherskits.co.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction information
• Products purchased
• Order history
• Account information, if you create an account
• Information you provide when contacting customer support

Product Personalization Information

For products that offer personalization, we may collect information such as:

• Player name or custom name
• Player number
• Other customization information you voluntarily provide

For example, when ordering a personalized soccer jersey, you may provide a name and number to be printed on the product.

We use this information to process and fulfill your customization request and provide related customer service.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website
• Approximate location
• Website interactions
• Shopping behavior
• Purchase and conversion information

This information may be used to operate, secure, analyze, and improve our website and measure the effectiveness of our advertising.

3. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments
• Ship products
• Provide customer service
• Communicate with you regarding your orders
• Process personalized products
• Manage your customer account
• Improve our website and products
• Analyze website traffic and customer behavior
• Prevent fraud and unauthorized transactions
• Maintain website security
• Send promotional emails and offers when permitted
• Measure and improve advertising campaigns
• Create or measure advertising audiences
• Comply with legal obligations

4. Shopify

Our store is operated using Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.

Shopify may collect and process personal information as necessary to provide its services, including payment processing, checkout, security, analytics, and other platform functions.

Your information may therefore be processed by Shopify in accordance with Shopify's privacy practices.

5. Payment Information

Payments made through our website are processed through third-party payment providers.

Twin Brothers Kits generally does not have access to your complete credit card number or other full payment credentials.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

6. Advertising and Meta Platforms

We may use advertising and tracking technologies provided by Meta, including Facebook and Instagram tools such as the Meta Pixel and, where applicable, Conversions API.

These technologies may collect information about your interactions with our website, such as pages viewed, products viewed, purchases, and other events.

Depending on our data-sharing configuration, information may be shared with Meta to help us:

• Measure advertising performance
• Understand website traffic
• Improve advertising campaigns
• Deliver more relevant advertisements
• Create or measure advertising audiences
• Track conversions

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep our website functioning properly
• Remember preferences
• Maintain shopping cart functionality
• Understand how visitors use our website
• Analyze website performance
• Measure advertising effectiveness
• Support marketing and personalization

Some cookies may be placed by third-party services that operate on our behalf or provide advertising, analytics, payment, or other services.

You may be able to control cookies through your browser settings and, where applicable, through privacy controls provided on our website.

8. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send you information about:

• New products
• New jersey releases
• Promotions
• Discounts
• Special offers
• Store announcements
• Other marketing communications from Twin Brothers Kits

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

We may continue to send transactional or service-related communications, such as order confirmations, shipping updates, and other messages necessary to complete or support your purchase.

Commercial emails will be handled in accordance with applicable U.S. requirements, including the CAN-SPAM Act.

9. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and delivery providers
• Email marketing providers
• Website analytics providers
• Advertising platforms such as Meta
• Fraud prevention and security providers
• Other service providers that help us operate our business

We may also disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights or property
• Prevent fraud or abuse
• Protect the safety of our customers, employees, or others
• Enforce our terms and policies

We do not sell your personal information for money in the traditional sense.

However, certain U.S. privacy laws may define "sale" or "sharing" broadly enough to include certain advertising or data-sharing activities. Where applicable, we will provide the privacy choices and opt-out mechanisms required by law.

10. Your Privacy Rights

Depending on where you live and applicable U.S. state privacy laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is collected or used
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted or interest-based advertising
• Opt out of certain marketing communications

To make a privacy request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Your rights may vary depending on the state in which you reside and applicable law.

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and transaction records
• Provide customer support
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with applicable law.

13. Children's Privacy

Our website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or social media platforms, including Facebook and Instagram.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Twin Brothers Kits
Email: hello@twinbrotherskits.co
Website: twinbrotherskits.co